Privacy Policy

Welcome to Lifesaver Pharmacy (hereinafter referred to as "Lifesaver" or "we"). This website is owned and operated by Grassrootinnovision OPC Private Ltd, whose registered office is in Kozhikode, India.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services ("Products") from Lifesaver, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and Lifesaver, a fully licensed Pharmacy.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Lifesaver, you are deemed to have agreed to all the following Terms and Conditions of sale/ service. So, before you use this website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this website.

Creating an Account

  • To use certain features of the website (e.g., ordering Products, posting rating/reviews, receiving Lifesaver e-newsletters), you must set up an account with Lifesaver ("Lifesaver Account") and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, Lifesaver account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.
  • You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
  • Your Lifesaver Account username and password are personal to you. You will not transfer your account and will be responsible for the activities associated with the account.
  • Lifesaver will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Lifesaver account, you shall immediately notify Lifesaver.
  • It is your responsibility to keep your email address up-to-date on your account setup at Lifesaver so that we can communicate with you electronically.

Privacy Policy

  • Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer to our Privacy Policy, which also governs your visit to Lifesaver.
  • We understand that the privacy of the information you provide is of primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies.

Security Policy

All your transactions are fully secure when you place an order online at Lifesaver. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Lifesaver is not intended for children under the age of 18. We will not knowingly collect information from Lifesaver visitors in this age group.

Price and Payment

  • All our product prices mentioned in the website include all applicable statutory taxes.
  • We make every effort to make sure that the pricing and availability of Products on our website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for such errors and we reserve the right to cancel the sale.
  • We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
  • Currently Lifesaver allows the customer to pay through Cash on delivery. Customers can use their credit/debit cards at the time of delivery.

Use of Information on the Website

  • The information provided on the website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
  • The information on this website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
  • Lifesaver does not endorse any views or opinions that may be included in the website content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Lifesaver.

Disclaimer of Warranties and Limitation of Liability

  • All information, Products and services included on or otherwise made available to you through this website are provided by Lifesaver on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this website is at your sole risk.
  • Lifesaver assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing the website.
  • Lifesaver has exerted reasonable efforts to ensure that all information published on the website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the website at our sole discretion.
  • Lifesaver cannot guarantee the adequacy, currency or completeness of the website content. Lifesaver does not warrant or endorse the effectiveness, quality or safety of the Products available on its website.
  • We disclaim responsibility for any harm to customers resulting from any instructions or Products referred to in the website. Lifesaver is not associated with any manufacturer of medicines or other products on the website. We do not warrant that the website, or its content will meet your requirements.
  • Please note that while Lifesaver has made every effort to accurately display the colours of products on its website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will be the same as the colour of the Products delivered to you.
  • We may let you view our information and communicate with us through the Social Media services such as Facebook, Instagram and Twitter. Lifesaver explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.
  • Lifesaver accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Lifesaver Users.
  • Lifesaver reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

Website Availability

We take all reasonable care to ensure the availability of the Lifesaver website 24 hours every day, 365 days per year. However, the website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Lifesaver does not warrant uninterrupted access to this website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our website.

Privacy Policy

Collection of Information:

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use

When you use our Services, we collect information about you in the following general categories:

  • Contacts Information: If you permit the mylifesaver.co.in website to access the address book on your device through the permission system used by your mobile platform or website, we may access and store names and contact information from your address book on the device to facilitate social interactions through our Services. We may use the said information to check if the user is connected with network or not and to let user call in case if user taps on contact number.
  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and making the app faster.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies and similar technologies that create and maintain unique identifiers.
  • Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as directly call phone numbers, read phone status and identity.
  • Call and SMS Data: Our app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message and sending OTP(s).
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receiving data from internet, prevent device from sleeping, enable reading phone status and viewing Wi-Fi connection.

Use of Information

We may use the information we collect about you to

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of mylifesaver.co.in and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows through Our Services

  • We may share your information:
    • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
    • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
    • With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our Services;
  • Other Important Sharing
    • With mylifesaver.co.in subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
    • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
    • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
    • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of mylifesaver.co.in or others;
    • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
    • If we otherwise notify you and you consent to the sharing; and
    • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies for more information about how they handle the data you provide to or share through them.

Our promotional offers/discounts are not sitewide and are limited to selected categories. Coupon codes may not be applicable on categories like diapers, baby food etc. or such other product or service as may be determined by us in our sole discretion.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our Services, as well as when you visit other online sites and services.

Your Choices

  • Account Information: You may correct your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
  • Access Rights: mylifesaver.co.in will comply with individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
  • Location Information: We request permission for our app's collection of precise location from your device per the permission system used by your mobile operating system.
  • Contact Information: We may also seek permission for our app's collection and syncing of contact information from your device per the permission system used by your mobile operating system.
  • Promotional Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
  • If you initially permit the collection of any information, you can later disable it by changing the settings on your mobile device. However, this will limit your ability to use certain features of our Services.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.